Questions, feedback, or something not working right? We're a small operation and happy to help.
Get in touch. The fastest way to reach us is email, and we read every message.
We aim to respond within a couple of days.
Skyby passively identifies the aircraft passing overhead: airliners, private planes, helicopters, and more. Open it and it shows you what is above you, the airline or operator and aircraft type, with no searching or tapping. Set it on your desk or glance at it when you hear a jet, and it's already there.
Yes. Skyby identifies everything that broadcasts its position: airliners, private planes, business jets, and helicopters, each shown with its type and operator. Airliners include the route; general aviation and helicopters show the aircraft type. You'll even catch the occasional military transport, a warbird at an airshow, or a blimp drifting past. If you would rather keep it to the airlines, flip on Commercial Only in settings.
Skyby covers the United States, Canada, the UK, most of Europe, Australia, and New Zealand, with more regions on the way. See the full list and map on our availability page. If you're outside the coverage area, the app may not show traffic near you yet.
Usually nothing is wrong: the skies near you may just be quiet at the moment. A few things to try:
Make sure Skyby has permission to use your location, or drop your pin manually. Open the Location menu and move your pin toward a nearby airport to see more traffic. Widen your catch radius or altitude range in the Location settings. And give it a little time, traffic comes and goes.
A few possibilities. Not every aircraft broadcasts its position: some military aircraft and some private aircraft in privacy programs don't transmit, so no app can see them. Coverage also depends on receivers on the ground near you, and low-flying aircraft are the hardest to pick up. Finally, check your catch radius and altitude range in Location settings, since a plane just outside either one won't catch.
One thing we promise: when Skyby isn't sure about an aircraft, it shows you what it actually knows rather than guessing. We'd rather miss a plane than tell you the wrong one.
Tap the menu (top right) and open Location. You can use your current location, drop a pin anywhere in the coverage area to watch the skies over home while you're away, or set the pin to live so Skyby follows you as you move. You can also adjust your catch radius and altitude range there.
Skyby Pro unlocks real aircraft photos on every catch, custom alerts for the flights you care about, the full catch-radius slider, an extended logbook with stats and search, and the ability to bookmark your favorite catches. Skyby is supported entirely by these subscriptions. No ads, ever.
Yes. Pro shows a real photograph of the exact aircraft overhead, matched by its registration, taken by the photographer community at Planespotters.net. It's not a photo taken at that moment, so you might see the same plane at a different airport, or even in an earlier paint scheme. That's part of the fun: the aircraft above you has a history, and the photo is a piece of it. Photographer credit is shown with every photo.
Founder Lifetime is a one-time purchase that unlocks all Pro features for the lifetime of the app, plus a permanent Founder badge in your logbook and an exclusive alternate app icon only Founders can choose. It's a launch offer available until October 11, 2026, and it will not be offered again. After that, it will be replaced by a Pro Lifetime purchase at a higher price. Full details are in our Terms of Service.
First, try Restore Purchases in the app's settings, which re-syncs your subscription from your Apple or Google account. If your Pro features still don't appear, email us at support@skyby.app and include the device ID from the app's About screen, and we'll sort it out.
Subscriptions are handled by Apple or Google, depending on your platform. On iOS, open Settings → [your name] → Subscriptions, select Skyby, and you can change or cancel there. On Android, open the Play Store → Profile → Payments & subscriptions → Subscriptions. Cancellations take effect at the end of your current billing period.
Install Skyby on the new device, then tap Restore Purchases in the app's settings while signed in to the same Apple or Google account you used to purchase. Your Pro access follows your most recent device. Still stuck? Email support@skyby.app.
Your location is used in real time to find the aircraft flying above you. That's the whole point of the app. We don't store your GPS coordinates or build any profile from them. You can read the full details in our Privacy Policy.
Very little, and we're proud of that. Skyby is built to sit quietly on your desk or in your pocket. It makes small, periodic checks of the sky above you rather than streaming anything heavy, so both battery and data usage stay light even if you leave it open all day. If you ever notice unusual battery drain, email us at support@skyby.app, because that's not normal and we'd want to know.
Yes, please do, it genuinely helps. Email support@skyby.app with a screenshot of what you saw and we'll get it corrected. Aircraft data comes from live sources and occasionally has gaps, and reports like yours are how we fill them.
Email us at support@skyby.app with the device ID found in the app's About screen, and we'll delete your catch data within 30 days. See our Privacy Policy for full details on your rights.